SaaS (Software as a Service) and Cloud Computing - The Service Cloud
Product/Technology: The Service Cloud
Hardware or Software? Software-as-a-Service
Launched: January 2009 (New)
What it does? The Service Cloud is the next-generation solution for customer service. Built on the Force.com platform the Service Cloud transforms customer service through the power of cloud computing and brings together industry leading cloud computing platforms like Google Facebook and Amazon.com to capture every conversation and leverage every community expert in the cloud. By capturing these conversations the Service Cloud empowers companies to deliver the expertise of the community to customers agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel.
What makes it Innovative? In the next five years more than two-thirds of all customer service conversations will take place online. The Service Cloud is the first solution that empowers companies to join and manage service conservations happening over the Internet so that they can implement a more intelligent and efficient system to help their customers.
Targeted Users: Enterprise application users
Satisfied Customers: Yes, the vendor claims satisfied customers.
Company: Salesforce.com
The Landmark @ One Market Suite 300 San Francisco CA 94105
