Enterprise 2.0 - FireScope Business Service Management (BSM)
Product/Technology: FireScope Business Service Management (BSM)
Hardware or Software? Software
Launched: February 2009 (Upgrade)
What it does? FireScope is helping businesses cut costs and transform IT into a true business partner by delivering a single real-time interface into every aspect of IT operations including business impact analysis SLA compliance and strategic planning. Among the new features in the latest release 3.0.1 is the Enterprise Service Bus. From a practical perspective the ESB facilitates federating data from your Helpdesk system ERP solution custom applications and more - all without the need to do any custom programming or professional services engagements. Additional new features include radically easy in-line reporting and advanced search capabilities.
What makes it Innovative? While other BSM solutions may require consultants complexity endless deployment and most of all money FireScope centers its products around simplicity affordability and ease of use - all deployed in a timely efficient manner.
FireScope takes Business Service Management to the next level by delivering a fully customizable IT operations portal that enables each user to manage the complete library of IT services from their unique operational perspective, from business impact analysis and SLA compliance down to the individual technology metrics.
The landscape of IT Operations is radically changing. Service Oriented Architectures, Virtualization, blade architecture and other emerging technologies are evolving the data center into a tightly interwoven eco system where events occurring on a single system can impact dozens of others, complicating the task of keeping the lights on and ensuring optimal performance. At the same time, IT leaders are experiencing a renewed push from the business to increase capacity, reduce costs and prove the value that Information Technology brings to the business.
Targeted Users: SMBs (for the BE Edition) and any other organization with a network or IT department.
Satisfied Customers: Yes, the vendor claims satisfied customers.
