End User Experience Management - Knoa Experience and Performance Manager (EPM)

Product/Technology: Knoa Experience and Performance Manager (EPM) 4.5

Hardware or Software? Software

First Launched: First Release June 2004. Current Version February 2008

What it does? Knoa Experience and Performance Manager 4.5 (EPM 4.5) is designed to help optimize performance of end-users of corporate software applications. Knoa EPM monitors the experience the applications delivers to the end-user to pinpoint and eliminate barriers or impediments to end-user performance (bad system performance or application quality). Simultaneously, Knoa EPM captures metrics on end-user performance to identify challenges in end-user performance (knowledge gaps, incorrect use of transactions). Knoa EPM is used for alerting and proactive remediation of end-user issues (whether they are system errors, user errors or performance problems).

 
"How well the actual end users utilize applications, programs or even training are key to to the overall success of business process execution. An important task that should be on every IT department's agenda with regular updates for company executives."

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What makes it Innovative? Knoa is uniquely focused on optimizing end-user performance. Traditional application management products are designed to manage/ optimize the technology - either the hardware or the software. Only Knoa EPM is designed to help organizations drive adoption and efficient effective use of the technology - which is the key to achieving the business value.

Targeted Users: Global 2000, IT Executives who need to prove the value of their efforts in business service management terms; Business executives who need to drive adoption and ensure efficient, effective and compliant application use; Application Performance Managers who manage performance from the stakeholder's perspective; End User Support which needs to resolve end user problems quickly - even proactively; End User Training which needs a target training investment to drive maximum end user proficiency.

Satisfied Customers: Yes, including Kimberly-Clark, Conagra, Johnson & Johnson, AOL, Medtronic, McKesson, Pfizer, and Astrazenneca.

Company: Knoa Software
Mailing Address: S Union Square West New York, NY 10003 USA
Tel: 1-212-807-9608