Hardware or Software? Software as a Service (Saas)
First Launched: 2006
What it does? NTRsupport is an on-demand remote support solution that enables IT technicians to take secure remote control and rapidly resolve IT issues on computers and Pocket PCs running on a multitude of operating systems. Other benefits of NTRsupport include: shorter call times, reduced operating costs, increased first time call resolution, faster customer file uploads for quick analysis, downloadable patches/updates, faster problem definition/resolution via remote access, reduction of repeat calls for the same issue, off-site technical support without leaving your office and no software pre-installation or port configurations are required.
Performance Throughput: NTRsupport works on Windows, MAC and Pocket PC from Internet Explorer and Firefox and requires a minimum 33.6 Kbps Internet connection.
Interfaces: Pentium 4 at 2 GHz, 1024 MB RAM, Fixed, Public IP address
Key Features and Benefits: - NTRsupport allows IT managers to remotely access a customer’s PC or MAC from any location. - NTRsupport has multiplatform capabilities and will works on Windows 9X, 2000, NT, ME, 2003, XP, Vista, MAC 10.3.9 or later (Panther, Tiger, Leopard), any Linux distribution with GNOME or KDE, Microsoft Windows Mobile 2003, 2003 SE, Mobile 5, Mobile 6 Professional and Classic. - NTRsupport is available in Software-as-a-Service and license models. - NTRsupport delivers enterprise-grade security and reliability without having to change networks or Firewall configurations. - Support sessions are archived and are accessible for future IT support needs.
Unique Capabilities: - NTRsupport is available in 15 different languages. - NTRsupport is available in 67 different countries.
Targeted Users: IT Managers; Small, Medium and Large Companies
List Price: Contact vendor directly.
Satisfied Customers: More than 15,000 customers from the Global 2000 to small businesses, located around the globe, rely on NTRglobal enterprise-grade, cost-effective on-demand remote support and secure administration solutions to help them deliver exceptional technical support and customer services that deliver rapid ROI.
O2, Lufthansa, BASF, Samsonite, Honda, Air Liquide, Sage, A3 Software, Datamatic, Vinci, Mango, Bodum, Tui and more.
Sales Contact for NTR North America
4849 Alpha Road, Ste 200
Dallas, TX 75254
United StatesTel.: +1 (866) 459-2543
Fax: +1 (469) 385-1738
na@ntrglobal.com www.ntrglobal.com
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